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Ford Extends Warranty on Touch-Screen System
Ford Motor Co. is lengthening warranties on its MyFord Touch touch-screen infotainment system, which has confounded customers and drawn harsh reviews.
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Ford Motor Co. is lengthening warranties on its MyFord Touch touch-screen infotainment system, which has confounded customers and drawn harsh reviews.
Coverage for the feature on Ford-badged models is now five years and unlimited mileage instead of three years and 36,000 miles. Lincoln warranties are lengthened to six years and unlimited mileage from five years and 50,000 miles.
MyFord Touch allows owners to control a plethora of navigation, music and HVAC operations with a touch screen or voice commands. But since its debut in 2010 customers have complained that the technology is slow, complicated and error-prone.
Such problems have caused Ford's quality scores to plummet. And a software update in March was dismissed as ineffective by Consumer Reports magazine.
A second upgrade due on Dec. 10 aims to improve the system's voice recognition and navigation features and make it easier to connect wireless devices via Bluetooth, according to the company.
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