Mexican Media Brands
Cadillac, Buick Rated Tops in Service
Two American brands, Buick and Cadillac, have topped a J.D. Power and Associates survey about customer satisfaction with dealership service departments.
#Acura
Share
Two American brands, Buick and Cadillac, have topped a J.D. Power and Associates survey about customer satisfaction with dealership service departments.
The survey polls owners of 1- to 5-year-old vehicles about their experience getting maintenance and repair work.
Buick scored 835 out of a possible 1,000 points among mass-market brands, followed by Volkswagen (830), GMC and Mini (tied at 828), Chevrolet (812) and Toyota (801). The lowest-ranked mass-market brands are Ram (752), Jeep (756), Dodge (765) and Subaru (776).
Top scoring luxury brands this year are Cadillac (872), Audi (868), Lexus (867) and Infiniti and Lincoln (tied at 865). Bottom rated brands are Land Rover (805), Volvo (840), Acura (843) and BMW and Mercedes-Benz (tied at 847).
This year's industry averages are 797 for mass-market brands and 855 for luxury brands, up eight and nine points, respectively, from 2013.
RELATED CONTENT
-
2015 NAIAS Seen (or Scene)
Patrick Wong, photographer and designer, braved the snow and single-digit temperatures that were outside of Detroit’s Cobo Center and found several vehicles of visual interest. . . . FORD GT This is a car that was rumored to be coming, yet which was kept undercover exceedingly well so that when it was revealed, the gasps in Joe Louis Arena caused a momentary lack of oxygen in the room: ACURA NSX Acura’s stand was directly across from Ford’s. And Acura revealed the production version of the NSX. Some argued that Acura should have challenged Ford to a race through the slippery streets of downtown Detroit. It would have probably won, because this hybrid as all-wheel-drive: ALFA ROMEO 4C SPIDER The question is whether this is a study in Italian sexiness or lightweight. This car features a body of SMC, a carbon-fiber monocoque, aluminum chassis and engine mounting components, and an all-aluminum, 237-hp turbocharged engine. And yes, you can remove the carbon-fiber roof: VOLKSWAGEN CROSS COUPE GTE American drivers are snapping up crossover vehicles of all size with vigor of late. And so Volkswagen has wisely decided that because it has that giant manufacturing plant in Chattanooga, Tennessee, that’s making Passats that are sedans, not crossovers, it needs to do something. And that something is the Cross Coupe GTE, a seven-passenger crossover that will go into production near the end of 2016. Oh, and it is a hybrid.
-
Market, Tech, Positioning, Product and More
Once upon a time, automakers used to provide 10-day sales numbers. But as time has gone on, GM decided to go quarterly, then this year Ford followed suit, and now FCA has decided that with its April reporting, it, too, will go for the quarter not the month.
-
Developing the 2018 Honda Odyssey
This is the fifth generation of the Honda minivan. Stronger, safer and even more clever than its predecessors.