Mexican Media Brands
Cadillac, Buick Rated Tops in Service
Two American brands, Buick and Cadillac, have topped a J.D. Power and Associates survey about customer satisfaction with dealership service departments.
#Acura
Share
Two American brands, Buick and Cadillac, have topped a J.D. Power and Associates survey about customer satisfaction with dealership service departments.
The survey polls owners of 1- to 5-year-old vehicles about their experience getting maintenance and repair work.
Buick scored 835 out of a possible 1,000 points among mass-market brands, followed by Volkswagen (830), GMC and Mini (tied at 828), Chevrolet (812) and Toyota (801). The lowest-ranked mass-market brands are Ram (752), Jeep (756), Dodge (765) and Subaru (776).
Top scoring luxury brands this year are Cadillac (872), Audi (868), Lexus (867) and Infiniti and Lincoln (tied at 865). Bottom rated brands are Land Rover (805), Volvo (840), Acura (843) and BMW and Mercedes-Benz (tied at 847).
This year's industry averages are 797 for mass-market brands and 855 for luxury brands, up eight and nine points, respectively, from 2013.
RELATED CONTENT
-
Mercedes Unveils EQC, an Electric Crossover
“A dawn for a new era of our company.” That’s how Dieter Zetsche, CEO of Mercedes-Benz Cars, described the EQC at the vehicle’s official introduction at an event in Stockholm today. “It is the complete package,” he said, ticking of the boxes for design, usability, serviceability and convenience.
-
Driving, Ownership and Thought Experiments
The digital revolution will change everything. We should not only focus on redesigning the car, but also redesigning the “system.”
-
On the 2016 Acura ILX
It’s a midcycle update, but more than just a nip-and-tuck for the entry-level Acura, the ILX.